FFS, PEOPLE!

…so someone emails me 2 word documents that they want printed as posters, and I email them back saying we don’t print from Word and to please send a PDF or jpeg or whatever.
So then the brainiac calls me and the conversation went something like this…
Me: Well, we don’t print Word documents… I need a PDF or some sort of graphic file.
Them: Ok, if I bring you the file on a USB drive can you print it?
Me: Uh… Will it still be a Word document?
Them: Yes!
Me: No, we don’t print Word documents… I need a PDF or some sort of graphic file.
Them: Oh, you don’t print Word documents?
Me: …? No, we don’t.
Them: ok.
HELLO, TURN ON BRAIN PLZ!!